Refunds & Returns Policy for dknmedia.gr

Last updated: April 21, 2024

Thank you for shopping at dknmedia.gr, operated by DKN Media. We want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please review our Refunds & Returns Policy below.

1. Personalized Products:

  • Personalized products, including customized website development, marketing services, and NFC Cards or Stickers with personalized content, cannot be returned or refunded once they have gone into production.
  • If you have placed an order for a personalized product but it has not yet gone into production, you may contact us to request a refund. Refund eligibility will be determined on a case-by-case basis.

2. Non-Personalized Products:

  • Non-personalized products, such as standard NFC Cards or Stickers without customized content, may be returned or refunded within 30 days of purchase.
  • To be eligible for a refund or return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Please contact us to initiate the return process and receive instructions for returning the product.

3. Refund Process:

  • Once your return is received and inspected, we will issue a refund to the original method of payment within 2-7 business days.
  • Shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to our error.
  • Refunds for personalized products that have not yet gone into production will be issued promptly upon request.

    4. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund.
  • We may require photo evidence of the damage or defect to process your request.

     

    5. Contact Us: If you have any questions, concerns, or requests regarding our Refunds & Returns Policy, please contact us at:

    DKN Media Eleutheriou Venizelou 142 Email: dknmedia.gr

    Thank you for shopping with DKN Media. We appreciate your business and strive to provide the highest level of customer satisfaction.

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